Terms of Service

By accessing tile.marketing or engaging Tile Marketing Pros for services, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, do not use this website or our services. If you are entering into these terms on behalf of a company, you represent that you have authority to bind that company.

Tile Marketing Pros provides digital marketing services to kitchen and bath remodeling companies, which may include search engine optimization, paid advertising management, website design and development, review generation, AI search visibility, and social media marketing. The specific services, deliverables, fees, and term applicable to a client engagement are set out in that client's service agreement, which controls in the event of any conflict with these terms.

Marketing results depend on factors outside our control, including your market, competition, pricing, sales process, and the policies of third-party platforms. Case studies, examples, and performance figures on this website describe past results and are not a guarantee or projection of the results you will achieve. We do not guarantee specific rankings, lead volumes, or revenue.

If you engage us, you agree to:

• Provide timely access to the accounts, assets, and approvals we need to perform the services, including advertising accounts, website access, and business listings;
• Ensure that any content, images, testimonials, and claims you provide are accurate, are yours to use, and comply with applicable advertising and licensing rules for your trade; and
• Respond to leads we generate in a timely manner, as lead handling materially affects results.

Fees, billing frequency, and payment terms are stated in your service agreement. Program fees are billed monthly in advance unless otherwise agreed, and advertising spend paid to third-party platforms is separate from and in addition to our program fees. Late payment may result in suspension of services. Except where required by law or expressly stated in your service agreement, fees are non-refundable.

Program description. Tile Marketing Pros sends text messages to prospects and clients who have provided their mobile number and consented to be contacted. Messages relate to appointment scheduling and reminders, responses to your inquiries, marketing audit and account updates, and — where you have specifically opted in — occasional promotional offers.

Consent. You opt in by submitting a form on our website that includes a text messaging consent disclosure, by texting us first, or by giving verbal or written consent during a call or meeting. Consent to receive text messages is not a condition of purchasing any goods or services. Message consent is not shared with or sold to third parties for marketing purposes.

Message frequency. Message frequency varies depending on your interaction with us.

Cost. Message and data rates may apply. Tile Marketing Pros does not charge for text messages, but your mobile carrier's standard messaging and data rates apply to messages you send and receive.

Opting out. Reply STOP to any message to stop receiving text messages. You will receive a single confirmation message and no further messages after that. You may also opt out by calling us at (919) 444-8777.

Help. Reply HELP to any message for assistance, or contact us at (919) 444-8777.

Carriers. Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, Virgin Mobile, Cricket, and others. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier and is outside our control.

Privacy. Information collected through our text messaging program is handled as described in our Privacy Policy.

By providing your email address or telephone number, you agree that we may contact you about your inquiry or account. You may unsubscribe from marketing emails using the link in any such email, or ask us to stop calling at any time. We will continue to send communications necessary to administer an active engagement.

The content of this website — including text, graphics, logos, and the Tile Marketing Pros name and marks — is owned by us or our licensors and is protected by intellectual property laws. You may not copy, reproduce, or republish it without our written permission.

Work produced for a client is governed by that client's service agreement. Unless that agreement states otherwise, deliverables transfer to the client upon full payment, while our underlying processes, templates, and know-how remain ours. We license third-party assets such as stock imagery and fonts for client use only for as long as the relevant license permits.

Our services rely on platforms we do not control, including search engines, advertising networks, hosting providers, and messaging services. Those platforms may change their policies, algorithms, pricing, or availability at any time, and may suspend or restrict accounts for reasons outside our control. We are not responsible for their acts or omissions, and changes they make are not a breach of these terms.

This website and our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted or error-free, or that any particular marketing outcome will be achieved. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

To the maximum extent permitted by law, Tile Marketing Pros and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, arising out of or relating to this website or our services, even if advised of the possibility of such damages. Our total aggregate liability for any claim will not exceed the amount of program fees you paid to us in the three months immediately preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Tile Marketing Pros from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from content or materials you provide, from your use of the deliverables in a manner not contemplated by your service agreement, or from your violation of these terms or of applicable law, including advertising, consumer protection, and telephone and text messaging regulations.

Engagement terms, renewal, and notice periods for cancellation are set out in your service agreement. We may suspend or terminate access to this website at any time. We may also terminate an engagement for non-payment or for conduct that exposes us or our other clients to legal or platform risk. On termination you remain responsible for fees incurred through the effective date of termination.

These terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws rules. The parties will first attempt to resolve any dispute informally by contacting each other. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in North Carolina, and both parties consent to the jurisdiction of those courts.

We may update these Terms of Service from time to time. The effective date at the top of this page will reflect the most recent revision, and your continued use of the website or our services after an update constitutes acceptance of the revised terms.

Questions about these terms can be directed to Tile Marketing Pros:

• Telephone: (919) 444-8777
• Email: hello@tile.marketing
• Mail: Tile Marketing Pros, 8601 Six Forks Road, Suite 400, Raleigh, NC 27615
• Online: tile.marketing/contact