Privacy Policy

We collect information in the following ways:

• Information you give us. When you request a marketing audit, contact us, or become a client, you may provide your name, business name, email address, telephone number, website address, and details about your marketing goals.
• Information collected automatically. When you visit our website we and our analytics providers collect standard technical information such as your IP address, browser type, device type, referring page, the pages you view, and the time spent on them.
• Information from our services. If you engage us, we access marketing platforms on your behalf (for example Google Analytics, Google Ads, Google Business Profile, Meta, and call-tracking systems) in order to perform the services you have asked us to perform.

We do not knowingly collect personal information from children under 13, and our services are directed to businesses rather than to individuals for personal use.

We use the information we collect to:

• Respond to your inquiries and provide the marketing audit or services you requested;
• Deliver, support, maintain, and improve our services;
• Send service-related communications, reports, and account notices;
• Send marketing communications where you have asked to receive them, which you may stop at any time;
• Understand how our website is used so we can improve it; and
• Comply with legal obligations and enforce our agreements.

If you provide us with your mobile telephone number and consent to receive text messages, we use that number only for the purposes described in our SMS Text Messaging Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information sharing with subcontractors who provide support services on our behalf — such as customer support platforms and messaging providers — is permitted solely so that we can deliver the messages you have asked to receive.

You may withdraw your consent to receive text messages at any time by replying STOP to any message from us, or by contacting us using the details below. Withdrawing consent to text messages does not affect any other communications you have agreed to receive.

We do not sell your personal information. We share information only as follows:

• Service providers. With vendors who process information on our behalf and only on our instructions — for example website hosting, email delivery, CRM, analytics, and advertising platforms.
• At your direction. With advertising and listing platforms where doing so is necessary to run the campaigns you have engaged us to run.
• Legal reasons. Where required by law, subpoena, or other legal process, or where necessary to protect our rights, safety, or property.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this policy.

As stated above, mobile opt-in data and SMS consent are excluded from all of the above.

Our website uses cookies and similar technologies to operate the site, remember your preferences, and measure traffic. We use Google Analytics 4 to understand how visitors use the site; Google's handling of that data is governed by its own privacy policy. We may also use advertising cookies to measure the performance of our own campaigns.

Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of the site function. We also honor browser-level opt-out signals such as Global Privacy Control where we are able to detect them.

We retain personal information for as long as needed to provide our services and for a reasonable period afterward to meet legal, tax, and recordkeeping obligations, after which it is deleted or anonymized.

We use commercially reasonable administrative, technical, and physical safeguards to protect the information we hold, including encryption in transit and access controls limiting internal access to those who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to request access to the personal information we hold about you, to request its correction or deletion, to opt out of the sale or sharing of personal information or of targeted advertising, and not to be discriminated against for exercising these rights. Residents of states including California, Colorado, Connecticut, Texas, and Virginia have such rights under their respective state privacy laws.

To make a request, contact us using the details below. We will verify your request and respond within the timeframe required by applicable law. You may designate an authorized agent to make a request on your behalf.

Our website and communications may link to sites we do not operate. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies before providing them with information.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes will be communicated through our website or by contacting you directly. Continued use of our website or services after an update constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or wish to exercise a privacy right, contact Tile Marketing Pros:

• Telephone: (919) 444-8777
• Email: hello@tile.marketing
• Mail: Tile Marketing Pros, 8601 Six Forks Road, Suite 400, Raleigh, NC 27615
• Online: tile.marketing/contact